Troubleshooting
Something not working? See what to try when Aioli cannot connect, and find answers to common problems.
Why didn’t my recipe import?
When an import fails, Aioli shows the reason on screen and offers a next step, such as trying again, saving a close match or creating the recipe with AI.
What happens when Aioli cannot connect
When you are offline, Aioli says so and keeps your saved recipes and shopping list available.
Why did I need to reinstall Aioli?
Aioli moved to a new App Store listing, so the old install does not update and you install the new one and sign in again.
What to include in a bug report
Tell us what you did, what you expected and what happened, and add your app version from Profile so we can find the problem faster.
Still stuck?
Tell us what happened and a real person will get back to you.